I reside in Oregon and recently found myself in need of a front, center soalrguard for our 2017 Airstream. To make a song story short, Lori Meyers was an absolute joy to deal with! She was incredibly friendly on the phone. She went to look at the part to see if it had everything attached that I needed. She got it weighed, boxed and shipped the same day, and she followed up twice since the purchase on Tuesday. The part arrived via UPS on Friday and she even went so far as to notify me via email that the part arrived. Her message included a question asking if everything was ok with the part. While I may never walk into your showroom, you can be assured that I will see parts from your company, and I will refer anyone I can to your business. Both are the result of Lori’s interaction with me.
I would add that my experience with Lori is rather unusual in that I made several calls prior to calling Airstream of Orange County, one call was to Northwest Airstream and the other was to Airstream in Ohio. My nearby Portland dealer had no idea which part I was referring to since they could not readily find it in their parts system. Turns out the have never ordered one. As for the parts department in Ohio, I dealt with an absolute B!@#$ who seemed put out that I was interrupting her day at work by calling for a part. She was of zero help. I came to call your company by Googling the largest AS dealers on the west coast. I did not expect to find the part in stock, let alone talk to someone so nice and helpful.
Please feel free to call me with any questions and pass my commendation on to other managers/owners.
Sincerely, Jeff Donaca